FAQs

Who is relationship counselling for?
Relate counselling is open to everyone. Whether you are married, living together, in a same-sex relationship, separated, divorced or single, our confidential service can help you deal with your relationship difficulties.

Our relationship counsellors are specially trained and experienced in working with individuals and couples. This means you can come to see us about any subject on your own or with a partner or ex-partner.

FAQs

What next?
Give us a call on 01246 231010 and our receptionist will take down some details and arrange you an assessment appointment with a counsellor. This assessment will help you discover what you want to achieve or change in your relationship.

If you decide to come for on-going counselling we will ask you for your availability and will contact you when a convenient appointment becomes available. Counselling sessions are usually once a week and last an hour, but can be at differing intervals if that’s what you and the counsellor decide is the best way forward. You will see the same counsellor each week and we work at your pace, not to a timetable, so you will not be rushed or obliged to come back unnecessarily.

What about confidentiality?
We aim to provide a caring and effective service in a safe environment. We are particularly mindful of the need for confidentiality, and will always take note of any instruction you may have about how we are to contact you. We will not reveal confidential information about you to a third party unless someone’s personal safety is at risk. Click here to see our Confidentially Policy.

What will counselling cost?
We require an initial deposit of £30 when you first contact the centre and we book your assessment appointment. Each counselling session costs Relate £50 to provide and we will ask you to pay as much as you can towards this.  The £30 deposit will be deducted from the cost of your assessment appointment.

We are a not-for-profit service and we do offer subsidised sessions. The rate you pay can be negotiated with your counsellor if you cannot pay the full cost for each session. Once you start ongoing counselling, we operate a strict prepayment system – this helps us manage missed and cancelled appointments more effectively.

I have some more questions
No problem, we know that coming for counselling can be a daunting experience.  We want you to be well informed and feel comfortable, so please feel free to contact us by telephone or email and we will do our best to answer your queries.